DigitalGate · Growth · Reputation
Turn customer feedback into a business signal
Reputation on DigitalGate connects reviews to CRM and Business Health — with Reputation Score only when real data supports it.
Reviews are not a marketing side-project. They are signals the operating system should understand.
Free Growth App — review inbox and requests. Score only when real data exists. No separate charge.
The problem
Reviews trapped outside the business
Teams monitor stars in a separate app while CRM holds the customer record — nobody connects feedback to follow-up or health.
- Review alerts without customer context
- Slow or inconsistent responses
- Scores invented without data
DigitalGate approach
Reputation as a Free Growth App
DigitalGate Reputation provides review monitoring and response workflows on Core plumbing. It is Free — no Growth App charge — with honest limits where APIs apply.
Key capabilities
What Reputation delivers
Review inbox
Central place to see and respond to feedback.
Response workflows
Turn reviews into tasks and communications.
Reputation Score™
When supported by real connected review data — not invented.
CRM connection
Link reviewers to Contacts and history.
Business Health
Reputation contributes to overall business condition.
How it works
From signal to follow-through
Connected Business
Connected Business advantage
Hospitality stays, real estate settlements and service jobs all generate feedback — Reputation keeps that on the record.
- CRM Contacts
- Industry Apps
- AI Visibility context
Core → Industry → Growth → Intelligence
Example workflow
Example workflow
- 1A guest review arrives after an accommodation stay.
- 2Reputation matches the guest to CRM history.
- 3Manager responds; Automation logs follow-up for low scores.
- 4Business Health reflects review trend alongside occupancy.
Audience
Who it is for
- Operators collecting reviews today
- Hospitality and services businesses on DigitalGate
FAQ
Common questions
Is Reputation really free?
Yes — Reputation is a Free Growth App on the platform. Connector limitations may apply for specific review sources.
Thought leadership
Understand the platform philosophy
Foundational series · Part 1Run Reputation on DigitalGate
Growth capabilities work alongside Core, Industry and Intelligence — not as isolated tools. Reputation is Free — included with the platform; no Growth App charge.