Founding Customer Terms & Conditions
Effective: 14 August 2026 · DigitalGate Founding Customer Programme™
These Terms govern participation in the DigitalGate Founding Customer Programme. They sit alongside the DigitalGate Terms & Conditions and Privacy Policy — they do not replace them.
1. Parties and programme
These Founding Customer Terms & Conditions (“Founding Terms”) apply between the DigitalGate operating entity identified in the DigitalGate Terms & Conditions (“DigitalGate”, “we”, “us”) and any applicant or accepted participant in the Founding Customer Programme (“you”, “Founding Customer”).
By applying to, accepting a place in, or receiving benefits under the Programme, you agree to these Founding Terms in addition to the DigitalGate Terms & Conditions, Privacy Policy and any written Founding Customer offer or agreement issued to you.
If there is a conflict between marketing copy on digitalgate.com.au and these Founding Terms (or your signed offer), these Founding Terms and your signed offer prevail.
2. Founding cohorts
The Programme comprises progressive cohorts:
| Cohort | Places | Status |
|---|---|---|
| Founding 10 | Up to 10 | First cohort — currently the active application cohort |
| Founding 100 | Up to 100 | Opens only after Founding 10 is closed / proven as DigitalGate determines |
| Founding 1,000 | Up to 1,000 | Opens only after Founding 100 as DigitalGate determines |
2.1 Placement
Cohort placement is determined solely by DigitalGate based on acceptance order, fit, capacity and commercial judgement. Submission of an application does not guarantee acceptance or a particular cohort number.
2.2 Availability and closing
DigitalGate may open, pause, close or modify cohort availability at any time. When a cohort’s allocated places are filled (or DigitalGate closes the cohort earlier), applications for that cohort cease. Later cohorts are not available until DigitalGate activates them.
2.3 After Founding 1,000
After the Founding 1,000 cohort closes, new customers are acquired on standard published commercial terms (not founding acquisition discounts), subject to any separate agreement.
3. Founding acquisition discount (your own subscription)
This section governs the discount on your own DigitalGate subscription. It is separate from referral commission (Section 4).
| Cohort | Discount | Period |
|---|---|---|
| Founding 10 | 30% off qualifying initial Platform + Apps | 24 months |
| Founding 100 | 25% off | 24 months |
| Founding 1,000 | 20% off | 24 months |
3.1 Scope
- Applies only to DigitalGate recurring Platform and App subscription fees.
- Applies only to the initial Platform tier and App configuration purchased when you join (as recorded in your onboarding / offer).
- Discount period is 24 months from your initial subscription commencement date.
3.2 Later purchases
Additional Platform upgrades or Apps purchased after the initial setup are charged at the then-current published pricing (or other agreed written pricing) and do not inherit the founding acquisition discount, unless DigitalGate expressly agrees in writing.
3.3 Exclusions
The founding acquisition discount does not apply to:
- Professional Services (implementation, setup, migration, training, consulting, custom development and similar)
- Customer Success / Support plans (beyond any Standard support included with Platform)
- Third-party costs, pass-through charges, advertising / media spend
- Usage-based charges (where applicable), taxes, and other one-off or external fees
3.4 After 24 months
At the end of the 24-month founding price period, your subscription moves to the then-current applicable published pricing, unless a separate written commercial agreement applies. Founding recognition and referral status may continue subject to these Founding Terms (they are not the same as the acquisition discount).
3.5 No lifetime lock
Founding pricing is not locked indefinitely and is not guaranteed for as long as you remain a customer. Marketing language that suggested lifetime lock is superseded by these Founding Terms.
4. Founding referral status and commission
Referral benefits are commission for generating new DigitalGate customers — not a discount on your own subscription.
| Cohort | Referral tier | Commission |
|---|---|---|
| Founding 10 | Founding Reseller | 30% of referred customer’s qualifying subscription for the first 12 months |
| Founding 100 | Founding Partner | 25% for 12 months |
| Founding 1,000 | Founding Customer (tier) | 20% for 12 months |
| Future / Standard | Customer | 10% for 12 months |
4.1 Independence from acquisition discount
Your founding acquisition discount (Section 3) and your referral tier / commission (this Section 4) are independent. After your 24-month acquisition discount ends, you may continue to earn referral commission on new direct referrals at your applicable tier rate for each referred customer’s first 12 months, while you remain an eligible DigitalGate customer / referral partner.
4.2 Qualifying revenue
Commission applies to recurring Platform and App subscription fees actually received by DigitalGate from a directly referred customer during that customer’s first 12 months of paid subscription.
4.3 Exclusions from commission
- Professional Services, Customer Success / Support plans, usage charges, taxes
- Refunds, chargebacks and amounts not ultimately retained by DigitalGate
- One-off fees and non-subscription revenue
- Your own account or any account you control for the purpose of self-referral
- Marketplace, B2B business-referral network fees, or other non-Platform SaaS revenue unless expressly included in writing
4.4 Attribution
Commission is payable only where the new customer is attributable to you under DigitalGate’s then-current attribution rules (e.g. referral link, code or documented introduction). Attribution is single-level only — no multi-level marketing or downlines.
4.5 Status wording
Referral status is described as ongoing while you remain an eligible DigitalGate customer / referral partner. DigitalGate does not promise irrevocable “forever” commission rights. DigitalGate may modify or terminate the referral programme prospectively on notice, subject to accrued amounts already earned for completed paid periods.
4.6 Founding Reseller vs Reseller Programme
Founding Reseller means the Founding 10 referral tier and commission rate under these Founding Terms. It does not, by itself, enrol you in a separate DigitalGate Reseller Programme for third-party resale or managed DigitalGate services. Any such programme will have distinct terms.
5. Referral payment mechanics
- Default: commission is accrued as DigitalGate platform account credit.
- Cash: cash payout may be available to Founding Reseller and Founding Partner tiers (and other tiers if DigitalGate enables it), subject to identity verification, payout thresholds, Stripe Connect (or equivalent) and applicable law.
- Where both options exist, DigitalGate may offer a choice; until election or eligibility is complete, credit remains the default.
- Commission accrues only on successfully paid qualifying invoices and may be reversed or adjusted for refunds, chargebacks, failed payments or billing corrections.
6. No stacking / anti-abuse
- Founding acquisition discounts and referral commissions may not be combined in ways that create unintended double benefits.
- Self-referral is prohibited (including via related entities, family members, or structures intended to generate commission on your own spend).
- Founding discounts are non-stackable with other promotional discounts unless DigitalGate agrees in writing.
- DigitalGate may investigate suspected abuse and withhold, reverse or claw back rewards.
7. Founder benefits (non-pricing)
Subject to cohort and acceptance, Founding Customers may receive:
- Priority onboarding
- Early access to selected Apps / features as commercially released
- Roadmap feedback channels
- Founder access (Founding 10 — bounded relationship with Ben Roe / DigitalGate leadership; not unlimited consulting)
- Founding recognition (optional; with your permission)
- Preferential Professional Services terms where DigitalGate offers them for your cohort
Early access does not mean every feature is guaranteed by a particular date. Founding benefits do not include unlimited support, unlimited custom development, lifetime free Apps or services, or guaranteed roadmap delivery.
8. No roadmap guarantee
Product plans, timelines and feature lists are indicative. DigitalGate may change priorities, delay or cancel features, and alter commercial packaging. Participation as a Founding Customer does not create a contractual right to any specific roadmap item.
9. Eligibility, suspension and termination
DigitalGate may suspend or terminate founding acquisition discounts, referral status, commission accrual and/or Programme participation (in whole or part) where, for example:
- Non-payment or material default under your DigitalGate subscription
- Fraud, misrepresentation or abuse of the referral programme
- Breach of these Founding Terms, the DigitalGate Terms & Conditions, or acceptable use policies
- Misuse of the platform or conduct that harms DigitalGate, customers or partners
- Insolvency or cessation of your business (as applicable)
Termination of benefits does not automatically waive amounts already properly accrued, except where clawback applies for fraud, refunds or breach.
10. Relationship to other terms · governing law
These Founding Terms are additional programme terms. Your use of DigitalGate remains governed by the DigitalGate Terms & Conditions and Privacy Policy. Capitalised terms not defined here have the meaning in those documents where applicable.
Governing law and dispute resolution follow the DigitalGate Terms & Conditions (Australia / Queensland or as stated therein).
DigitalGate may update these Founding Terms prospectively by publishing a revised version. Material changes affecting accepted Founding Customers will be notified where reasonably practicable. Continued participation after the effective date constitutes acceptance of the updated Founding Terms, except where a signed offer states otherwise.
11. Contact
Programme and legal notices: hello@digitalgate.com.au
Programme overview (marketing): digitalgate.com.au/founding-customers
Published pricing: digitalgate.com.au/pricing